We want you to be completely satisfied! You may return or exchange your item(s) within 14 days of receipt, provided that the product is in its original condition and accompanied by the original sales receipt and product tag(s).
To return or exchange an item, please contact us with the reason for the return or exchange and, if it is an exchange, the product that you request in exchange. We will send you a return shipping address and a return authorization number (RA#), WHICH MUST BE WRITTEN ON THE BOX. Boxes sent to us without an RA# will be rejected by our warehouse.
We are unable to refund original shipping and handling costs on returned items. For items that were shipped to you free of charge, you will be responsible for round-trip shipping costs on any returns that are not damaged or incorrect. You will be advised of your non-refundable shipping charge when we send you a return authorization number. If you are concerned about possible non-refundable shipping charges in the case of a return, please contact booth supply before placing your order to determine the approximate charge, in the event of a return.
For your security, please ship your package with an insured courier (FedEx, UPS, Canada Post, USPS Parcel Post) that provides a tracking number and requires a signature for verification of delivery, and retain your receipt – booth supply IS NOT RESPONSIBLE FOR ITEMS LOST OR DAMAGED IN TRANSIT.
Packages must be sent with freight prepaid. COD SHIPMENTS WILL NOT BE ACCEPTED.
All special orders, sale items and seasonal items are FINAL SALE. No returns or exchanges will be authorized on these items. We cannot accept returns for booth supply items purchased at locations other than this site, either through another on-line retailer or through a retail store. Requests for returns made more than 15 days following the date of receipt will not be authorized.
